Refund Policy

In short. Refund within 14 calendar days of payment by request to {{SUPPORT_EMAIL}}, provided Premium features haven't been used heavily. When a refund is possible. - Within 14 days of payment. - If there was a technical failure on the service's side and Premium features were not actually delivered. - If the payment was charged twice (provider-side duplicate) — the duplicate is refunded with no time limit. When a refund is not issued. - After the 14-day window (except for technical failures). - When Premium features have been actively used (≥100 Kessi messages or ≥3 personal-algorithm recalibrations). - For the Lifetime tier more than 14 days after activation. How to request. 1. Email {{SUPPORT_EMAIL}} with subject "Refund" and include the account email + payment date. 2. Reply within 3 business days. 3. If approved — funds are returned to the YooMoney wallet within 5–10 business days (the exact timeline depends on YooMoney). Alternatives. If a formal refund isn't possible, the Provider may offer: - An equivalent-duration Premium extension. - Re-allocation of payment to a different tier (e.g. monthly → annual with top-up). The Provider decides on refunds taking circumstances into account. Final terms follow the laws of the Russian Federation.