Refund Policy

Where you bought it decides who refunds it. Premium is currently sold through in-app purchase on iOS, which means Apple is the seller and processes every payment and refund. We never see your card details and cannot charge or reverse a payment ourselves. Subscriptions bought in the iOS app. Request the refund from Apple at reportaproblem.apple.com, or from your iPhone: Settings → your name → Media & Purchases → View Account → Purchase History → the purchase → Report a Problem. Apple decides the outcome under its own terms, usually within a few days. We're happy to help you prepare the request — write to support@sleepbaby.ai and we'll confirm what was charged and when. Cancelling is separate from refunding. Cancelling stops the next renewal but does not refund the current period, and the period you already paid for stays active until it ends. On iPhone: Settings → your name → Subscriptions → SleepBaby → Cancel. Deleting the app does not cancel a subscription. Statutory rights in the EU and UK. If you are a consumer in the EEA or the UK, you have a 14-day right to withdraw from a digital purchase. That right applies against the seller of record — Apple for in-app purchases — and is exercised through the process above. Nothing in this policy limits it. If something on our side broke. If a technical failure on our side meant Premium was paid for but not actually delivered, write to support@sleepbaby.ai. We will confirm it from our logs, support your refund request with Apple, and — whether or not Apple refunds — extend your Premium by the time you lost. Free period. The 7-day free period is granted by our server at sign-up, takes no payment method and charges nothing, so there is never anything to refund for it. Payments outside the app stores. We do not sell Premium on the web yet. When we do, the seller of record and its own refund route will be named here before any payment is possible.